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Shipping & Returns

 

 

Shipping Policy

Turnaround

Standard Orders: Orders are made and ready to ship within 3-5 business days. UPS Ground ships within 3-5 days afterward.
Custom Orders: Orders are made and ready to ship within 4-6 business days. UPS Ground ships within 3-5 days afterward.


Carriers


We use the following carriers to deliver our orders:

UPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@yourstore.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
     OutWest Baseball LLC
     Returns Department
     7000 SW Vermont St. #902
     Portland, OR 97223
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges

If your item is in new condition, unused, and does not have a custom logo you may exchange your item for a different color. You will not be subject to a restocking fee, but you will have to pay return shipping.

 

 

 

 

 

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